Doctor Who Shoulder Bag

PRODUCTION

• Printed, cut, and handmade, just for you.
• Production is generally 3-7 Business Days.***
• Once your order is in production no changes can be made.
*** Occasionally an item will have a flaw and need to be re-made. This may place the production time at 6-14 days.

SHIPPING

• Flat Rate Standard Shipping within the USA.
• Please make sure your shipping address is correct prior to placing your order.
• When your order has shipped you will receive an email with tracking information.
• Shipping times are estimates only, we cannot guarantee specific delivery dates.
• As your items are handmade to order, please allow 1-2 Weeks for Delivery.

CUSTOMS & IMPORT FEES

• If you live outside of the USA, it is likely that you will face customs and import charges from your local customs authority.
• These charges are completely outside of our control.
• Please contact us prior to purchase if you have any questions related to customs as we cannot refund items held or returned by customs due to non payment of import fees.

RETURNS AND EXCHANGES

At PheeNix Boutique, we pride ourselves on being a low-to-no waste business by carrying low-to-no stock. We create your order just for you. By doing this, we can keep excess items out of landfills & oceans.
However, due to the made-to-order nature of the products, and in order to keep manufacturing waste to a minimum, we have a strict return policy. We WILL accept a NO FEE return or exchange for the following reasons:

• When the product has been delivered damaged.
• When the wrong product has been delivered.
• When there is an issue with the manufacture of the product.
• When there is a significant disparity between the product image/description and the delivered product.

Returns or exchanges for ANY other reason will require a 25% RESTOCKING FEE and Return Shipping will be covered by buyer.
We do NOT offer a NO FEE returns for wrong sizing. Please refer to the size charts in listing.

Please EMAIL US within 14 days of receiving your order and include a description along with photos of the issue.