At PheeNix Boutique, we pride ourselves on being a low-to-no waste business by carrying low-to-no stock. We create your order just for you. By doing this, we can keep excess items out of the landfill and oceans.
We want you to be completely happy with your purchases. We know that buying online can be tricky, so, we offer a no-nonsense returns policy, and will gladly offer you a refund or exchange on all our goods. In the unlikely event of an item being faulty, we will reimburse the full cost of return. However, postage costs for exchanges and refunds of non-faulty goods are the responsibility of the customer, so please ensure you read our descriptions or contact us with any questions before your order.

Should you wish to return your items to us for an exchange or refund, you must do so within 14 days of receipt. Contact us via email at howdy@PheeNixBoutique.com, include pictures if possible, and we will do our best to make the returns process easy.
Should you wish to return your items to us for an exchange or refund, you must do so within 14 days of receipt. Contact us via email at howdy@PheeNixBoutique.com, include pictures if possible, and we will do our best to make the returns process easy.

We cannot take responsibility for goods that go missing in the post, so please send all returns with tracking.
Should you wish to exchange your item(s), you must do so within 14 days of receipt. Contact us via email at howdy@PheeNixBoutique.com, include your order number and info about the item(s) you wish to exchange. You will be responsible for sending the unwanted item back.
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